The Broker Relationship Manager role is a key position that involves building strong relationships with mortgage brokers and driving business growth. This desk-based role focuses on managing a portfolio of active mortgage brokers, providing expert guidance on credit, policy, and lending processes to ensure high-quality submissions and seamless experiences for partners.
Key responsibilities include engaging and educating brokers, retaining their loyalty, and identifying opportunities across the broader business. The successful candidate will be comfortable using data to drive decisions, proactive in identifying growth opportunities, and collaborative in working with internal teams to support broker success.
The ideal candidate has a strong understanding of financial products and lending operations, as well as excellent relationship-building skills. They are passionate about delivering exceptional service and committed to creating an inclusive work environment where everyone feels valued.