Strategic Innovation and Development | Administration
Customer Relations Officer | Casual role
We all strive to find work that gives us a sense of purpose. However, many of us struggle to build careers that allow for this, resulting in long hours in demanding roles.
At Warrigal, you'll have the opportunity to switch from a fast-paced career to one with a deeper meaning. This role allows you to make a positive impact on the lives of older people and their families.
This is our core value: bringing joy and quality of life to older individuals. We give them dignity, community, and a sense of belonging they deserve. We also create opportunities for them to spend quality time with their loved ones and build lasting memories, ultimately contributing to a society that values aging.
No matter your role at Warrigal, each one of us plays a vital part in shaping this legacy, ensuring it's passed down through generations.
The Opportunity
The Customer Relations Officer will play a crucial role in supporting our Customer Relations Team through various administrative tasks. Your responsibilities will include assisting with contract preparation, managing customer inquiries, and providing occasional support at the front reception. You'll also help with database management and word processing, ensuring a seamless experience for both internal and external customers. We're looking for someone with a friendly, solution-focused attitude who is eager to contribute to a supportive, team-oriented environment. Training and guidance will be provided to ensure you succeed in this rewarding role.
This role may require occasional travel to other Warrigal locations, so flexibility and a willingness to move between sites is essential.
The Benefits | Valuing Your Contributions
* Hourly rate - $37.06
* Career break schemes, additional purchased leave and more
* Commitment to ongoing professional and career development
* Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
* 24/7 access to mental, physical, social and financial support via the LifeWorks app
The Requirements | What It Takes To Succeed
* Significant experience in office administration
* Strong customer service skills with the ability to handle inquiries professionally and efficiently
* A good understanding of office and administrative processes, including data entry tasks
* Excellent communication skills, both written and verbal, with the ability to engage effectively with others
* A compassionate approach towards older people and their families
* Ability to connect and build positive relationships with a diverse range of customers, both internally and externally
* Proficient computer skills, including working knowledge of MS Office, with an understanding of computer hardware and basic troubleshooting
* Capable of working independently while being an active and effective team member
* Awareness of workplace health and safety (WHS), privacy, and equity principles
* A valid NSW driver's license
Do Work That Matters
This is your chance to do work that truly matters, making a meaningful difference to the lives of Australia's older community – now and in the future.
We encourage Aboriginal and Torres Strait Islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.
If you're interested, don't hesitate to apply. We review applications as we receive them and will close the vacancy once we find the right person.
For any questions, please contact us directly, but do not send applications via email – we cannot accept them.
If successful, you may be required to undergo a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.