Customer success account mgr mgmt- government (federal) (canberra)

Customer Success Account Manager – Government (Federal) – Canberra, Australian Capital Territory, Australia

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

• Lead a high‐performing team of Customer Success Account Managers through coaching, modeling, and care framework to drive strategic planning and delivery.
• Develop and nurture customer relationships to support Microsoft's customer success goals with key customers, partners, and internal contacts.
• Guide conversations with customers to align their objectives with Microsoft's portfolio of work and demonstrate value.
• Foster a team culture that identifies and shares customer insights and growth opportunities with the support sellers.
• Coach the team to support customer adoption and active usage of Microsoft products and services aligned to outcomes defined in success plans.
• Manage repeatable and predictable business by coaching on program planning, customer‐facing program reviews, and prioritizing engagements to address agreed customer outcomes and account priorities.
• Stay current with industry and Microsoft technical insights through collaboration with the Customer Success community and partners.
• Deliver success through empowerment and accountability by modeling, coaching, and caring while attracting and retaining talent.

• Bachelor's Degree in Business, Computer Science or related field AND 6+ years of customer success, solution delivery, practice management, customer‐facing consulting, or portfolio management experience.
• OR Master's Degree in Business, Computer Science or related field AND 4+ years of customer success, solution delivery, practice management, customer‐facing consulting, or portfolio management experience.
• OR equivalent experience.
• Industry experience in Government (Federal).

• Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND 10+ years of customer success, solution delivery, practice management, customer‐facing consulting, or portfolio management experience.
• OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years of customer success, solution delivery, practice management, customer‐facing consulting, or portfolio management experience.
• OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• 3+ years people management experience.
• 3+ years experience managing a consumption portfolio.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

• Industry leading healthcare benefits.
• Educational resources.
• Discounts on products and services.