Job no: 530182Brand: Leisure*Work type: Full timeLocation: QueenslandCategories: Leadership, Commercial
Head of Travel Partnerships – World360 Rewards
World360 Rewards is Flight Centre's game‐changing loyalty programme that gets Aussies travelling more! It is a points‐based programme that gives members more choices for earning and redeeming points.
The Head of Travel Partnerships will lead the travel partnership strategy for World360 Rewards, building a scaled ecosystem of travel partners that fund member value, drive bookings and strengthen the economics of the programme. You will secure partner funded offers, negotiate differentiated travel reward value, and unlock new commercial opportunities with airlines, hotels, cruise lines, tours, experiences, car hire and tourism partners. Working closely with supply, marketing, loyalty and data teams, you will ensure travel partners are fully integrated into the World360 Rewards ecosystem through targeted offers, campaign participation and strategic partnerships that drive member engagement and travel bookings.
What you will do
* Develop and lead the travel partner strategy for World360 Rewards across leisure and corporate portfolios
* Secure partner funded value including points booster, reward offers, funded inclusions, points purchases and partner incentives
* Negotiate differentiated travel reward structures that increase member value while reducing effective discount cost
* Build scalable partnership models that move beyond one‐off promotions and create ongoing commercial value
* Design targeted partner campaigns using member profile data, travel preferences and upcoming booking signals
* Develop and manage a forward partner value calendar aligned to marketing campaigns and travel demand periods
* Act as the primary conduit between travel partners and internal teams including supply, loyalty, marketing, finance and data
* Identify new commercial opportunities with travel partners including exclusive inventory, bundled benefits and targeted rewards
* Ensure all partner commitments are contracted, measurable and deliver clear commercial outcomes
* Lead a team of product merchandisers who solicit high value offers for redemptions via the Rewards Store
What you will need
* 10+ years' experience in travel partnerships, supplier negotiations or commercial strategy
* Proven track record securing partner funded commercial agreements and strategic supplier investment
* Demonstrated ability to negotiate complex commercial deals with airlines, hotels, cruise lines or major travel suppliers
* Experience building scalable partnership models rather than one off promotional agreements
* Strong commercial mindset with responsibility for revenue, margin or partnership investment targets
* Ability to influence senior stakeholders across large matrix organisations
* Highly data literate and able to translate customer insights into targeted commercial activation
* Experience in loyalty ecosystems, partner funded campaigns or travel distribution models highly advantageous
Education & qualifications
* Degree in Business, Commerce, Economics or Marketing preferred
* Travel & Tourism industry experience strongly preferred
* Experience working with loyalty programmes, partnership ecosystems or customer growth platforms advantageous
What you will enjoy
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‐religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee‐only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (Bangkok 2026) and EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
Applications close: 25 Mar 2026 E. Australia Standard Time
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