Job Title: Sales and Customer Service Representative
This is an exciting opportunity for a sales and customer service professional to join our team. As a representative, you will be responsible for assisting customers in the showroom, over the phone, online, and at trade events with enquiries and purchases.
Responsibilities:
* Assist customers with enquiries and purchases.
* Handle and resolve product complaints professionally, both in person and in writing.
* Pick and process online and in-store orders.
* Liaise with freight companies to confirm shipping rates, arrange deliveries, and resolve delays and damages.
* Manage emails, filing, and customer records efficiently.
* Maintain a clean and well-organized office and showroom environment.
Requirements:
* Full Australian working rights or permanent residency is essential.
* Proven sales experience, with the ability to confidently sell products to customers.
* Strong communication skills, particularly in handling customer complaints via email and over the phone.
* Proficiency in relevant software such as CIN7 and MS Office (Excel, Word, Outlook).
* Basic numeracy skills and a good understanding of office systems and procedures.
About Us:
We operate in an environment that appreciates and values each member of our team. We support our team with training and resources so that they can continuously improve their skills and efficiency.