About the role
In this role, you will coordinate staff in the delivery of day-to-day operations within our Leisure Services unit in a clean, safe, and customer-friendly environment. You will be responsible for planning and implementing project-based tasks related to Reception, Sales, and Customer Service activities and programs.
Key responsibilities include:
* Leading the development, coordination, and evaluation of Reception, Sales, and Customer Service activities.
* Assisting in the strategic development of processes and procedures.
* Overseeing the centre's day-to-day operations in consultation with other Leisure Coordinators.
* Ensuring compliance with all Council policies and procedures.
* Performing additional duties as required.
About you
To be successful in this role, you will have:
* A tertiary qualification in recreation service delivery or several years of experience in a related field.
* A Level 2 First Aid Certificate.
* A Pool Lifeguard Award.
* A Current Working with Children's Check.
* Proven experience in leadership and team coordination.
* Strong planning, implementation, and evaluation skills for innovative procedures.
* Excellent communication and relationship-building abilities.
* A commitment to delivering exceptional customer service.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Web tools).
* Experience in program development and delivery.
* Familiarity with other software applications.
* An Austswim Certificate (advantageous).
We are committed to being a child-safe organisation
We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments.
Diversity and Inclusion at Monash University
At Monash University, we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment.