APS 6 Clinician
Our client is committed tocare for our veterans and defence service community, the men and women who have served Australia in times of war and conflict as well as peacetime. They do this through programs of care, compensation, commemoration, income support and Defence support services. Their aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition.
The Client Assist Contact Centre within the department is responsible for supporting veterans and their families nationally. The Clinician role is telephone based and supports regional locations across Australia through the provision of responsive intake, triage and referrals to regional offices for allocation. Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/home model providing over the phone clinical services for Australian veterans and their families. You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.
Proposed Order Term and/or Completion Date
12 Months
Location
Brisbane, QLD
We are seeking candidates who thrive in a fast paced, dynamic environment, who are able to commit to a rostered 24/7 work environment and who possess experience in mental health settings providing intake and assessment and, evidence-based brief counselling intervention. Candidates will be able to apply knowledge and experience gained from a relevant background in psychology, social work, occupational therapy, or nursing with the ability to apply a holistic lens to their work. Candidates will demonstrate and enhance a positive team culture as frontline representatives. Candidates will have demonstrated experience in working with a telephone based clinical service or, an understanding of the opportunities and challenges of working within a call centre environment.
Duties And Responsibilities
* Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible clients;
* Ensure compliance with clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
* Provide high quality clinical services including risk assessment and intervention, referral, evidence based individual, couple and family counselling, and case management to eligible clients in order to achieve outcomes identified in care planning.
* Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
* Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
* Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
* Liaise with clients' family members and additional treatment providers and/or other stakeholders to coordinate care.
APS 6 Clinician
Our client is committed tocare for our veterans and defence service community, the men and women who have served Australia in times of war and conflict as well as peacetime. They do this through programs of care, compensation, commemoration, income support and Defence support services. Their aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition.
The Client Assist Contact Centre within the department is responsible for supporting veterans and their families nationally. The Clinician role is telephone based and supports regional locations across Australia through the provision of responsive intake, triage and referrals to regional offices for allocation. Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/home model providing over the phone clinical services for Australian veterans and their families. You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.
Proposed Order Term and/or Completion Date
12 Months
Location
Brisbane, QLD
We are seeking candidates who thrive in a fast paced, dynamic environment, who are able to commit to a rostered 24/7 work environment and who possess experience in mental health settings providing intake and assessment and, evidence-based brief counselling intervention. Candidates will be able to apply knowledge and experience gained from a relevant background in psychology, social work, occupational therapy, or nursing with the ability to apply a holistic lens to their work. Candidates will demonstrate and enhance a positive team culture as frontline representatives. Candidates will have demonstrated experience in working with a telephone based clinical service or, an understanding of the opportunities and challenges of working within a call centre environment.
Duties And Responsibilities
* Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible clients;
* Ensure compliance with clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
* Provide high quality clinical services including risk assessment and intervention, referral, evidence based individual, couple and family counselling, and case management to eligible clients in order to achieve outcomes identified in care planning.
* Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
* Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
* Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
* Liaise with clients' family members and additional treatment providers and/or other stakeholders to coordinate care.
Key Skills required as an APS 6 Client Assist Clinician include:
* Excellent interpersonal skills with competency in the provision of trauma informed, holistic, client centred intake, assessment and brief intervention with vulnerable clients;
* Ability to complete clinically appropriate intake assessment and documentation with formulated risk assessments which are tailored, appropriate, and actioned in accordance with presenting risk;
* High level of written and verbal communication skills;
* Sound judgement and the ability to respond to critical incidents in a calm and timely manner;
* Excellent IT skills and the ability to confidently navigate IT equipment and software.
Mandatory Requirements
* Currently hold or ability to obtain a Working with Vulnerable People registration OR
* Currently hold or ability to obtain a Working with Children check
In addition to the above, one of the following:
* Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration, OR
* Social Worker with membership of the Australian Association Social Workers (AASW) on commencement, OR
* A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4.
How to Apply
Due to the nature of this role, this job is open to Australian Citizens only.
Apply directly or for more information on this role, please email call0403 200 666
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
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