Job Title: Application Support Analyst - Grade 7/8
* Full-Time (35 hours per week) Permanent and Temporary Opportunities available
* Sydney location with hybrid working arrangement
* Salary range of $110,266 - $122,058 plus superannuation
The Government Technology Platforms (GTP) team is seeking a dedicated Application Support Analyst to provide application support and operational maintenance.
Key Responsibilities:
* Provide day-to-day functional and technical application support for government applications and digital products
* Perform programming and debugging duties to develop queries/reports and troubleshoot programmatic issues
* Build and test Siebel application change requests, including reference data changes
* Deploy, configure, and maintain Siebel environments in multiple settings
* Troubleshoot high-level Siebel issues, including server configuration and integration with third-party applications
* Develop and execute SQL scripts for data remediation and updates
* Liaise with client agencies and external service providers to ensure service delivery requirements are met
Requirements:
* Experience in second/third level support for enterprise systems in Siebel IP19 or above
* Experience with Siebel reference data management and changes
* Experience in Siebel Enterprise Integration Management (EIM) configuration, code migration, and troubleshooting
* Understanding of Siebel data model or experience in MS SQL Server Database Programming
* Proficiency in writing SQL queries and stored procedures
* Experience in API support, including RAML, Swagger, JSON, SOAP, and REST
* Hands-on experience with CI/CD toolsets and version control systems, such as Git
* Excellent communication and interpersonal skills
* Ability to work after hours and on weekends for production support and deployment activities
How to Apply:
Submit your resume outlining how you meet the skills and experience required for this role. We will contact you after the closing date to discuss further.
Further Information:
This is a permanent full-time opportunity with a salary grade of 7/8. The base salary starts at $110,266 plus superannuation.
Career opportunities at the Department of Customer Service offer a chance to improve government services and be part of reform that benefits people across NSW.