Service Operations Manager - Fire Protection Industry
Location: Ryde
Salary: Circa $140k - $160K +Super +Vehicle / Allowance
About the Role
We are seeking an experienced and motivated Service Operations Manager to lead our Service, Inspection, and Testing division within the fire protection industry. This is a key leadership position responsible for ensuring high-quality service delivery, operational efficiency, and regulatory compliance across all service activities. The ideal candidate will bring strong management capability, technical understanding of fire protection systems, and a commitment to customer satisfaction and safety.
Key Responsibilities
Operational Leadership
* Oversee day-to-day operations of the Service, Inspection, and Testing division, ensuring all work is delivered on time, within budget, and to the highest standards.
* Plan and allocate resources effectively, including scheduling engineers and managing workload distribution.
* Implement and monitor operational processes to improve productivity and service quality.
Team Management
* Lead, mentor, and develop a team of service engineers and support staff.
* Conduct regular performance reviews, set clear KPIs, and support professional development.
* Promote a positive, safety-focused, and customer-centric team culture.
Compliance & Quality Assurance
* Ensure all inspection, testing, and maintenance activities comply with relevant fire protection standards, regulations, and industry best practices.
* Manage documentation, reporting, and certification processes with accuracy and integrity.
* Conduct internal audits and drive continuous improvement in compliance performance.
Customer & Stakeholder Management
* Act as the primary point of escalation for service-related inquiries and issues.
* Build strong relationships with clients, ensuring excellent service experience and retention.
* Prepare service proposals, quotations, and operational reports for internal and external stakeholders.
Key Requirements
* Proven experience in a similar management role within the fire protection industry.
* Strong understanding of fire safety systems (e.g., fire alarms, extinguishers, sprinklers, emergency lighting).
* Excellent leadership, communication, and organisational skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Strong problem‑solving skills and a commitment to high standards of compliance and safety.
Why Join Us
* Opportunity to lead a growing and respected division in a safety‑critical industry.
* Supportive team environment with a focus on continuous improvement.
* Competitive salary, benefits, and professional development opportunities.
If you would be interested in applying for this position or would like to discuss the opportunity further then please click "APPLY NOW" or contact Karl French at or .
#J-18808-Ljbffr