Changing the world through digital experiences is at the heart of Adobe's mission. We empower everyone—from emerging artists to global brands—to design and deliver exceptional digital experiences. Our passion is empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
The Opportunity
We're seeking a Field Engineer to join our team in Australia, focusing on ANZ clients spanning the APAC region, and collaborating with the D&I Solution Team. This client-facing role involves helping clients realize and quantify value driven by our Adobe solutions.
* Be a recognized authority (by clients, partners, and colleagues) in software-based solutions & technologies (Solutions include AEP + Apps, Analytics, Target & Audience Manager).
* Gather in-depth knowledge of a client's technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success, value, and return on investment by driving use cases with Adobe solutions.
* Analyze sophisticated project issues, identify possible solution options, and facilitate presentation and review of recommended solutions.
* Efficiently multitask, working across multiple client engagements at the same time as well as drive meaningful key internal initiatives.
* Maintain the highest level of technical expertise by knowing the latest Adobe technologies through internally and externally available learning opportunities and self-study.
* Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives.
Requirements
* A deep technical knowledge of Adobe solutions—mainly AEP & Apps, but experience across other D&I solutions such as Analytics, Target, Audience Manager will be useful. Familiarity with core data concepts, data schemas, and understanding of privacy / security concerns.
* Strong executive presence and influencing skills.
* The capacity to understand business requirements and translate them into architecture, design, and development activities for our most complex Web-based solutions.
* Experience articulating technical solutions and how they can address client business problems to technical and non-technical audiences.
* The ability to adapt to and work effectively with a variety of clients and partners in complicated situations, employing strong facilitation skills while establishing credibility and trust quickly.
* Be self-motivated, adaptable, professional, and a champion of customer success.
* Demonstrate excellent verbal and written communication skills.
Culture and Inclusion
Adobe strives to create an environment where employees can do their best work and drive career growth and development based on personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.