As a key member of the management team, the Store Support Lead plays a vital role in driving store success.
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Job Description
The Store Support Lead is responsible for assisting the Store Manager with key administration functions, including personnel management, payroll, cash management, stock management, cleanliness, safety, and driving sales. This role is critical in setting the tone for the store by embracing and living our company values.
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Required Skills and Qualifications
* Excellent customer service skills
* Ability to lead front-end operations
* Strong training and coaching skills
* Effective communication and interpersonal skills
* Ability to work independently and as part of a team
In addition to the above-mentioned skills, the ideal candidate should have strong analytical and problem-solving skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
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Benefits
As a valued member of our team, the Store Support Lead will receive a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our company offers a supportive and collaborative work environment, with regular feedback and coaching to help you succeed in your role.
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Others
* Responsible for performing SM duties in their absence
* Assists in supervising all team members
* Assist in training, coaching and development of all Assistants
* Reviews all corporate communications and reacts accordingly
* Partners with Store Manager and/or corporate office regarding store issues
* Drives store sales and controls expenses
* Assists payroll process and ensures payroll is within budget
* Assists in merchandising procedures
* Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
* Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
* Authorises register functions including post voids, returns and discounts
* Complies with Human Resources policies and procedures
* Assists in receiving and stocking procedures
* Receiving Deliveries and management of invoicing/paperwork
* Checking off stock to invoice
* Assists in driving Key Metrics: Sales, Margin and Expense Control
* Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
* Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
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