Senior Service Designer
* Full-time temporary opportunity up to 2 years
* Salary Range $129 - $142 pa + super
* Location flexible across RNSW offices (Parramatta, Gosford, Lithgow, Maitland, Wollongong) with hybrid working.
* Regular office attendance required (3 days a week) and ad-hoc travel
You will be part of a team delivering human-centered design projects to help us become the world's most customer-centric government. You will play an important role in leading projects to build insight around our customers' needs and design strategies and services to delight them.
You will enjoy conducting extensive research and facilitating workshops with staff, business partners, non-government agencies, and customers to understand their experiences. This role will be integral in ensuring that insights are translated into action through playing a key role in seeing concepts transition through to delivery.
Key responsibilities
* Evaluating, estimating and scoping the design approach to inform the best methodology to solving problems
* Nurturing and upskilling Human-Centred Design (HCD) skills within and across teams
* Leading service design activities, challenging established thinking, and developing new approaches to complex design problems
* Contributing to project through design, delivery and implementation of service improvements by utilising and sharing best practice design methods, coaching others, undertaking research and translating user stories, proposing design approaches or services to meet strategic business needs, developing and delivering user testing sessions and facilitating workshops
To be successful in this role you will demonstrate:
* Experience of transforming customer experiences through the application of Human-Centred Design (HCD)
* Proven talent applying CX/UX/Service design tools, such as customer experience research, customer interviews, insight synthesis, persona creation, user experience research, analysis, industry comparisons and prototyping
* The ability to work collaboratively with diverse and senior stakeholders, to influence and deliver enhanced customer outcomes
* Excellent stakeholder engagement and communication skills required to communicate with various audience groups through written documentation, presentations and workshop facilitation
* The ability to partner closely with digital and business teams to co-design feasible, practical and cost-effective solutions to identified problems
* Experience in a project delivery environment
What we need from you
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Further Information
Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Bec Conquest via
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Closing Date: Wednesday 28th January 2026 @ 10am
A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
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