About the Role
You'll be part of a contact centre team supporting childcare software users and administration service customers. The role combines inbound and outbound customer contact, software troubleshooting, payment gateway support and general administration. Full training is provided.
Key Responsibilities
Administration & Processing
Data entry, updating records and actioning tickets
Generating reports and conducting internal quality checks
Managing inboxes and day-to-day customer administration
Logging activity in the task management system
Following up customers for information or decisions
Calling software users with resolutions
Contacting customers for payments or updated details
Payment Gateway Support
Assisting new users through the onboarding process
Responding to transaction and payment queries
Actioning declined payments in line with procedures
Providing first-level childcare software helpdesk assistance
Sharing product knowledge and troubleshooting
Logging all calls and emails accurately
Office Support
Coordinating stationery and office supplies
General office and facilities assistance
Occasional invoicing and receipting tasks
What You'll Bring
High attention to detail and accuracy
Strong problem-solving and analytical thinking
Clear, professional communication skills
Ability to learn systems quickly
Customer-focused with a team mindset
Confident computer and data entry capability
A national police check and valid Blue Card are required due to the sensitive nature of the data handled.
How to Apply
Click apply and attach your current resume. Unrestricted Australian working rights are required.
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