As a Personal Banker, you will work directly with customers to deliver exceptional service, build trusted relationships and support their financial needs. You'll engage with customers in branch, help them achieve their financial goals and provide tailored banking solutions across a range of products and services. The role combines customer service, relationship management and basic sales, with a strong focus on understanding customer needs and delivering positive outcomes. You'll be part of a collaborative team environment, contributing to a welcoming branch experience while representing the bank's values and commitment to helping customers succeed.
What do I need?
* Experience in a customer‐facing role, ideally within banking, retail financial services or a related service environment
* Demonstrated ability to build strong customer relationships and deliver personalised service outcomes
* Experience identifying customer needs and recommending appropriate products or solutions
* Strong communication skills, with confidence engaging customers face‐to‐face and explaining financial information clearly
* Proven ability to work collaboratively in a team environment while managing multiple customer interactions and priorities
Benefits
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates!
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, sustainability and flexibility' section.
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