Alpha’s Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.Alpha Car Hire (ACH) strives to make road experiences easy and affordable through a commitment to providing the best customer experience.About the roleAlpha Car Hire is seeking a Customer Experience Representative and a Vehicle Cleaner to fill our casual opportunities at our fast-paced Tweed Heads branch. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available roles will be worked in accordance with a seven (7) day rotating roster within the branch operating hours of Monday to Sunday 5am to 9pm.Your role and responsibilities:Providing outstanding customer service by understanding and anticipating their needsOpening and closing rental agreementsSelling additional over the counter rental productsManaging reservationsChecking for and recording vehicle damage and maintenance checksCleaning and presenting passenger and commercial vehiclesMovement of vehicles throughout the location and offsite for refuelling, maintenance, repairs or other location as requiredOperating the Customer shuttle service in a safe and professional manner while ensuring it is maintained to a clean and safe standardEnsuring compliance and workplace health and safety risks and incidents are reported promptly and managed effectivelyA performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).About youExcellent communication skills and a positive ‘Can do’ attitudeStrong customer service and sales skillsStrong problem solving and complaint handling skillsAbility to work both unsupervised and within a teamAbility to multi-task and be highly organised with strong attention to detail while working in a fast-paced environmentStrong track record of punctuality and attendanceFlexibility to work weekdays, weekends and public holidays as requiredTo have own reliable transport to and from the branch.Willingness to travel and work between locationsA full and current relevant State driver’s licenceExperience, although preferred, is not essentialIf this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today !Only short-listed candidates will be contacted.Role TypePay Rate32.06 AUD – 44.89 AUD (Hour)Company OverviewAlpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of quality vehicles at affordable rates all-year-round, and is a leading brand of Gubecka Group. Become part of our diverse, talented and customer focused work community as we deliver on our mission to employ people aligned to our values, vision, and ethics. We are focused on customer-centricity, connection and diversity. We are proud to offer a diverse range of benefits to help our valued members feel supported and like they can perform at their best. Our popular benefits include, flexibility, reward and recognition program, career development and birthday rewards
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