Are you detail driven, great with numbers, and enjoy keeping things running smoothly? We're looking for a Billing Officer who brings accuracy, curiosity, and a collaborative mindset to our Finance team.
If you enjoy a supportive environment with plenty of day‐to‐day variety, love problem solving, and have experience in billing or commercial operations, this role is an opportunity to make an impact.
Qualifications
* At least 2 years in a similar commercial environment
* Understanding of invoice structures, contract terms, and billing principles
* Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail
* Demonstrated proactive approach to working independently and within a team
* Intermediate to advanced Excel skills
* Excellent written and oral communication skills
* A knack for solving problems and thinking like a leader
* Adaptability and willingness to learn new systems and processes quickly
Responsibilities
* Generate invoices and credit notes accurately, ensuring all month‐end deadlines are met
* Respond to customer account enquiries with a professional, helpful, and positive approach
* Support the Sales team with account reviews and provide relevant insights
* Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations
* Investigate billing disputes clearly with the confidence to escalate issues where required
* Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues
* Maintain billing systems and ensure data integrity across platforms
* Maintain accurate and up‐to‐date customer contact details
* Calculate and process contract termination fees and payout amounts
* Assist with other related tasks as required
Benefits
* 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government‐paid leave)
* Discounted internet up to the value of $109 per month
* 20% off our Mobile services
* Day‐to‐day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
* Monthly rewards and recognition
* Internal training and resources for continued learning, growth and career goals
* Yearly allowance for Aussie merchandise
* Fitness Passport for access to multiple gyms and pools across Australia
Equal Opportunity Employer. We celebrate diversity and strive to create an inclusive environment for all employees.
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