**Vacancy Details**:
- Position:
- Organisation Unit:
- Location:
- Tenure:
- Closing:
- Synopsis:
- **Full time to 2 January 2026**:
- **$71,536 to $82,930 (Dependent on skills + Experience)**:
- **Be part of a team that values excellence, collaboration and community.**
**About the role**
Help shape the future of Melbourne as part of a team that values excellence, collaboration and community.
The City of Melbourne's Strategy, Planning and Climate Change Division partners with Traditional Owners, community and stakeholders to imagine and realise the city's future.
Within this division, the Planning and Building Branch plays a vital role in shaping and protecting Melbourne's identity. The branch aims to proactively facilitate sustainable city growth while preserving what makes Melbourne unique. By delivering accessible statutory services, the team helps build a safe, liveable and vibrant city for the benefit of all.
A dedicated **Business Support Officer** is now sought to join the Business Support Team, which is integral to the smooth delivery of core planning and building services.
**A little more about the role**
- Key deliverable: Delivering high-quality customer service, including face-to-face support
- Key deliverable: Ensuring legislative requirements are upheld and contributing to continuous service improvement
- Key deliverable: Collaborating with colleagues to meet operational targets and statutory timeframes
**Why join Team Melbourne?**
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the **heart** of it all is the **City of Melbourne** - a passionate, purpose-driven organisation where your work truly matters. As part of **Team Melbourne**, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.
We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role - it's your chance to **make a real impact**, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.
**About you**
You enjoy working collaboratively and bring others along to achieve shared goals. You have a keen eye for detail, ensuring accuracy and compliance with legislation in everything you do and you are committed to delivering high-quality service, supporting both internal teams and the community.
**What your experience might look like - Key Selection Criteria**
- KSC1 - Strong written and verbal communication skills.
- KSC2 - Excellent customer service skills with demonstrated experience of working in a customer focused environment.
- KSC3- Demonstrated ability to work as an effective team member to coordinate and achieve day to day administrative responsibilities.
- KSC4 - Demonstrated ability to provide administrative support in a multi-function team environment.
- KSC5 - High level of accuracy and attention to detail with proven experience of data entry.
- KSC6 - Intermediate computer skills especially Microsoft Office and proven ability in utilising in house databases and systems to manage and process work.
**Benefits of working with us**
- **Attractive remuneration & benefits**: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- **Excellent leave entitlements**: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- **Career progression**: Career development support and opportunities to learn current skills within a creative and exciting environment.
- **Work-life balance and hybrid working**: We support flexible schedule, alternative work arrangements (like ADOs), and hybrid work-from-home options.
**How to apply**
- **Attach your updated resume**:
- **Include a cover letter (max one page) adressing the following questions**:
- 1. Why do you want to work in a local government business support role?
- 2. Do you have experience working in local government or the public sector? If yes;
- 2.1. Which departments or functions have you supported?
- 3. Which office software or systems are you most proficient in?
**A few important things to note - don't miss out!**
- **We are a child safe organisation.** The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
**Need more info?**
**Inclusion matters**
LI-DNI
đ Business Support Officer
đą City Of Melbourne
đ Melbourne