Account Manager – Incentive & Loyalty MarketingAccount Manager – Incentive & Loyalty MarketingGet AI-powered advice on this job and more exclusive features.With over 29 years as the largest independent B2B engagement agency, 212F is at the forefront of customer-focused incentive, loyalty, and rewards programs in Australia and New Zealand.We're looking for a super star Account Manager, where your proactive drive and dedication will play a pivotal role in our success.This position offers an extraordinary chance for a dynamic individual who thrives on building robust client relationships, excelling in driving program engagement, and spearheading cutting-edge incentive, loyalty, and reward programs.We are renowned for our trade-based incentive, loyalty and reward programs, but offer a full suite of agency services including comprehensive digital strategies, design, data management, incentive travel, and reward procurement - all in-house.
We have an impressive range of blue chip clients across the food, ICT, agricultural, automotive and trade industries.The ideal candidate has solid strategic marketing skills combined with outstanding communication skills.
You will have exceptional operational competencies, and meticulous attention to detail.
Your creativity and commitment to customer satisfaction will be crucial as you orchestrate a diverse array of engaging programs, working closely with both internal teams and external partners to exceed our clients' expectations.Enjoy the best of both worlds with our 4/1 work-from-home model: four days of in-office collaboration and one day of focused productivity from homeBasedin our brand-new Southbank office – a vibrant hub surrounded by great coffee, food, and energyKey Responsibilities:Manage and maintain business relationships with key accountsDeveloping and maintaining strategic partnerships with clientsSet up and ongoing management of online incentive, loyalty and reward programsEnd to end project management of multiple projects simultaneously.
Management of all program deliverables, projects and tasks.Handling multiple clients, programs and projects at one timeQuality assurance of project deliverables – making sure that any project leaving our doors is of the highest qualityAssisting with development of marketing strategies for customersManagement and execution of program communication plans, including creation and distribution of eDM and SMS campaignsProviding customer support, including management of program telephone and email enquiriesAttend regular client facing meetings and providing valuable recommendations.Respond to client briefs with highly effective strategiesProvide clients with regular updates of program timelines and action plans to give client's visibility on current actions with their programsResponsible for the development and review of monthly, half year and end of program reports, with perceptive analysis and presentation to the clientDevelop and maintain a thorough understanding of the client in order to become an expert in their business, competitors, customers and their market landscape.Handle financial management aspects, including budget setup, ongoing financials, and budget reporting to ensure program profitability.Operate within various software & technology platformsThe ideal candidate will have:At least 3+ years experience as an account manager, or account coordinator looking to take the step upExperience in a similar role within an agency, channel or corporate environment i.e. loyalty, marketing or marketing communicationsAbility to nurture and develop existing client opportunities and relationships.Strong communication and presentation skills, with the ability to manage multiple projects and clients simultaneously.A go-getter who's happy to roll up their sleeves – from strategic thinking to admin grunt work – and thrives on being an all-rounderA proactive approach to problem-solving and program management.Excellent time management skills and the ability to manage a diverse workload effectively.Must be a skillful multi tasker.A strong focus on delivering results with meticulous attention to detail.A team player with a positive attitude, embodying our company values and promoting a friendly and productive work environment.A degree in Business, Marketing, Digital Marketing, Communications or any other relevant field is of benefit.Why Join Us?
212F is the largest independent B2B loyalty, incentive and rewards specialist in ANZ.
Our awarding-winning programs are designed to influence and change behaviour in B2B sales channels, all built up from our core philosophy of 3 pillars: Partnerships, Changing Behaviour, and a focus on the Strategy First, Rewards Second.Beyond Boiling Point: At 212F, we believe in going the extra degree to transform something ordinary into something extraordinary.
This ethos is at the heart of everything we do.Impressive Track Record: For more than 29 years, we have offered Australian and New Zealand companies strategic performance improvement solutions designed to help them meet their business objectives and help them change business behaviour.Strategic Account Management: You'll be the direct relationship point for a portfolio of our largest customers, driving strategic partnerships, and ensuring sustainable growth.Dynamic Work Environment: Enjoy a flexible hybrid workplace (4-1 model), competitive remuneration, access to ongoing training, career development, and an amazing company culture.This is a brilliant opportunity to contribute to a talented agency team, working on outstanding accounts.
If you're interested in making a significant impact within a progressive company that recognises your efforts, we'd love to hear from you.To Apply:Please submit your current CV and an introduction letter, highlighting your experience and why you're the perfect fit for this role.
Also visit our website at for further information about our business, and check out our LinkedIn page to get a glimpse of our company culture and the awesome work we do.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesMarketing ServicesReferrals increase your chances of interviewing at 212F by 2xSign in to set job alerts for "Incentive Manager" roles.Group General Manager - Technology RecruitmentMelbourne, Victoria, Australia 2 days agoCollingwood, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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