General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.
Job Responsibilities & Duties:
* System Administrative duties to include management of Windows and Linux workstations on EVDI and physical
* Troubleshooting application functionality, crash and performance
* Investigate user performance and work with external teams to improve user experience
* Assist customers with Tier 2 incident resolution for Linux and windows applications.
* Provide remote end user desktop support
* Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
* Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
* Participates in special projects as required.
* Willingness to provide initial triage, response, and notifications for incidents
Required/Desired Skills Candidates should have 4-7 years related experience and knowledge/understanding of:
* Active Directory Administration
* DNS, DHCP, DFS, LDAP
* Windows 10, Server 2012, Server 2016
* Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
* Linux Operating system
* Understanding of Service Now, NETS or other ticketing process
* ITIL v3 or higher
The following knowledge/skill set is not required but is a plus:
* Microsoft System Center Configuration Manager
* PowerShell
* Virtualization Environments (VMware, Citrix)
* Profile management utilizing the VMware User Experience Management (UEM) toolset
* Microsoft Exchange
* Telephone/Video support
* Networking
* Familiarity with site specific customer and mission
Certification Requirement (*required day 1): IAT II
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