Qualifications & Required Experience
We are seeking applicants who meet the following requirements from working within the McDonald's system.
* Have worked as a Crew Member. Future Department Managers need to have worked as a crew person. As a minimum, crew must be proficient on all stations before they can be trained as a Crew Coach or Shift Manager (6-12 months).
* Complete the Crew Coach Development Program. Key requirements:
o Have completed the Crew Coach Development Program e-Learning.
o Be trained and verified on all crew stations.
o Have practiced training new crew alongside an experienced crew coach.
o Understand and abide by McDonalds policies: Respectful Workplace Policy, McDonald's Australia Work Health and Safety Policy, The McDonald's Australia Drug and Alcohol Policy, Social Media Policy, Responsible Student Policy, Personal Relationships Policy.
o Be signed off by a Department Manager who is responsible for ensuring the new Crew Coach is fully able to fill their new role.
* Complete Shift Manager Training. Key requirements:
o Have completed MDP1 Manager training program (note that this includes training on all restaurant systems).
o Be verified to complete the Food Safety Daily Checklist by the Restaurant Manager.
o Have attended first aid training (HLTAID011 Provide First Aid, HLTAID010 Provide basic emergency life support, HLTAID009 Provide cardiopulmonary resuscitation).
o Have attended fire training (Work Health & Safety legislative requirement in accordance with Australian Standards AS3745 and AS1851).
o Have completed all e-learning associated with the Leadership Transitions Program and attend the Leadership Transitions course at the Charlie Bell School of Management.
o Be verified to run shifts by a Restaurant Manager.
* Complete Department Manager Training. Key requirements:
o Have attended the Advancing Your Leadership at the Charlie Bell School of Management.
o Have attended the Developing the Leader in Me course at the Charlie Bell School of Management.
o Complete at least one of the following courses:
+ Have attended the Customer Experience course at the Charlie Bell School of Management.
+ Have attended the Product Quality course at the Charlie Bell School of Management.
+ Have attended the People Performance course at the Charlie Bell School of Management.
o A Restaurant Manager must verify that a new Department Manager has been fully trained for all responsibilities they will be undertaking.
General Responsibilities
We are looking for people who are able to fill the following roles within our team.
Product Quality Control
Department managers monitor restaurant procedures to ensure customers are receiving quality product. They coach the rest of the team to correct any issues discovered.
Engaging with Customers
Department Managers actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business. They also execute marketing plans to maximise sales and ensure that the plan is communicated to all crew on shift.
Maintain Restaurant Cleanliness
Department managers monitor and react to the general cleanliness of the restaurant and are responsible for directing crew to rectify issues.
Maintaining General Safety and Security
Safety is the first priority for all Department Managers; they are responsible for ensuring that the restaurant is a safe and secure space. They also ensure all workplace safety laws and regulations are followed.
Safety Reporting
Department Managers complete incident reports and hazard logs to maintain an official, actionable record of safety issues within our stores.
Food Safety
Department Managers are responsible for ensuring excellent food safety throughout the business, by complying with McDonald's and government food safety standards.
First Aid and Fire Training
All Department Managers are qualified to provide first aid (HLTAID011 Provide First Aid, HLTAID010 Provide basic emergency life support, HLTAID009 Provide cardiopulmonary resuscitation). They are also trained to respond to fires (Work Health & Safety legislative requirement in accordance with Australian Standards AS3745 and AS1851) and in the event of a fire or similar event, they are responsible for ensuring that customers and employees evacuate safely.
Manage and Maintain Profit
Department Managers are responsible for reviewing and monitoring guest counts and sales to ensure alignment to the business' goals. They personally accept accountability for the results of the business, in the pursuit of sustained profitable growth.
Cash Control
Department Managers are accountable for cash control, ensuring that cash is managed in accordance with McDonald's Policies and Procedures. They investigate issues with missing or excess cash and report problems that require further scrutiny.
Equipment Maintenance and Troubleshooting
Department Managers are responsible for planned and daily maintenance of equipment to ensure cleanliness and working order. They also troubleshoot broken equipment and schedule technician visits as needed.
Ensure Policies are Adhered To
Department Managers role model, enforce and educate crew on relevant McDonald's Policies, such as Respectful Workplace Policy, McDonald's Australia Work Health and Safety Policy, The McDonald's Australia Drug and Alcohol Policy, Social Media Policy, Responsible Student Policy, Personal Relationships Policy.
Coaching and Developing Crew
Department managers aid our Crew Coach Team with the training of crew and upskilling of existing crew by providing on-shift coaching and feedback. They also provide feedback to the Restaurant Manager and Department Managers to support the completion of crew performance reviews.
Analysing Data
Department Managers review service metrics (e.g. service time, total sales, guest counts, sales growth) and communicate department goals and objectives to the wider management team.
Managing Communications
Department Managers cascade essential communications to employees through notice boards, in-person communication, digital messages, and meetings. They also communicate with, and give feedback to, Shift Managers, Crew Coaches and Crew to identify opportunities, solve problems within the business and gather information.
Ensuring Labor Law Compliance
Department Managers ensure the business is in compliance with all relevant labour laws and regulations.
Creating a Positive Working Environment
Department Managers are responsible for being the first point of contact for crew who wish to bring issues, feedback and concerns to business leadership, uphold the Open Door Policy that allows easy and honest communication between employees and leadership. They manage crew reward programs and other measures to celebrate success, reducing crew turnover and cost associated with hiring and training new crew.
Department Specific Responsibilities
Additionally, each Department Manager has specific responsibilities. We are looking for applicants who can fulfil some or all of the following roles.
Weekly Roster
Department Managers are responsible for creating our weekly crew rosters (determining when we need to schedule labour hours and allocating shifts to crew). They base this on projected sales and guest counts to ensure that we can run a profitable business, not overspend on labour, while providing enough labour hours to ensure that our teams are not overworked. Also, Department Managers are responsible for ensuring crew are rostered within their availabilities and for ensuring the roster conforms to all relevant labour laws and regulations.
Creating Sales Projections
Department Managers create sales and guest count projections based on the business's past performance and upcoming events. This allows us to accurately calculate stock orders and labour required to maintain profitability and growth.
Leading the Crew Coach Team
Department Managers are first point of contact for our Crew Coaches, who are responsible for training new crew and upskilling existing crew. The Department Managers run meetings, set priorities, and follow up to make sure goals are met.
Developing New Crew Coaches
Department Managers support new Crew Coaches through the completion of the Crew Coach Development Program (this program provides future Crew Coaches with the training required for their new role).
Scheduling Training
Department Managers are responsible for scheduling training shifts and following up with Crew and Crew Coaches to confirm training is completed.
Tracking Training
Department Managers are responsible for tracking training (making sure all crew are verified to work at the station on which they are rostered). This also ensures we are meeting our legal duty of care to provide proper training to all employees.
Hiring New Crew
Department Managers screen applications, conduct interviews and on-board new crew. As part of this, they ensure that all legal requirements are met during the hiring process. They also create and maintain hiring plans in line with current business needs and projected growth.
Leading the Maintenance Team
Department Managers follow up on the maintenance of the restaurant building, plant and equipment, troubleshooting and calibrating when necessary. They schedule planned maintenance and follow up on their team to ensure this happens. They also track the completion of planned maintenance and ensure that maintenance crew are adequately trained.
Completing Stock Counts
Department Managers complete stock counts to update our inventory records and ensure accuracy. These stocktakes are an essential first step in ordering and stock control.
Ordering Stock
Department managers are responsible for ensuring the restaurant is stocked with sufficient product. They organise deliveries and communicate with our supplies to ensure adequate stock to trade. In doing this, they rely on data from stocktakes, sales projections and usage data generated by our register system.
Stock Control
Utilising data from our stocktakes and register system, Department Managers generate and analyse reports to investigate excessive waste, overused product, and potential incidences of theft. They then use this data to create and execute action plans to minimise these types of lost profit.
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