Above all else, your role is to ensure that Mood Media delivers the best service to all of it's customers, at all times and within the agreed terms.
Duties will include but not be limited to:
- Develop and Maintain a highly detailed understanding of Mood's Solutions and other complimentary technology
- Provide both tier-1 and tier-2 technical support to non-technical stakeholders both internally and externally
- Respond to all queries in a professional manner paying attention to potential frustrations that customers may be experiencing.
- Ensure call notes are recorded as per Mood's procedures
- Ensure to follow-up on outstanding item/ tasks in a timely manner
- Manage the installation of new deployments/ rollouts
- Process and fulfill sales orders
- Review & receive sales tasks through handover process and ensure full delivery as per scope
- Keep communication channels updated with progression of tasks/ rollout's as that the greater business can see progression/ status
- Review pricing and invoicing received from vendors (E.g. Technical subcontractors)
- Act as a liaison officer with Technical Subcontractors to ensure the completion of works within desired timeframe and budget
- Preparation of work-orders/ RMA's/ Scopes of Work
- Authorisation of invoices received from subcontractors for work carried out (examine charges on completion of job and compare with original documentation to detect and report differences between actual and estimated charges prior to invoicing)
This is a role that requires intermediate technical and high communication skill sets. It is an exciting opportunity to play a key part in our continued growth in the provision of visual and audio-based solutions for many retailers across the country.