We are looking for a dedicated and friendly team member to join our Front Office team. As the face of our hotel, you will be responsible for delivering exceptional guest experiences from check-in to check-out.
* Delivering a warm welcome that kicks off truly memorable guest experiences
* Acknowledging IHG One Rewards members and returning guests in person or over the phone
* Taking, managing, and receiving payments for guest bookings
* Making the check-in and check-out process feel swift and seamless
* Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
Requirements
* Previous experience in a Front Office position or with Opera (PMS) is highly regarded
* Excellent communication skills - guests will need to come to you with concerns as well as compliments
* Critical thinking skills to turn issues into opportunities
* Fluency in English - extra language skills would be great, but not essential
* Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths, and computer skills
At Holiday Inn Perth City Centre, we value work-life balance and support your personal and professional growth.