Overview
Purpose of the Position The Aged Care Connector (ACC) plays a vital role in supporting local Elders, older Aboriginal and Torres Strait Islander people, and their families to understand and access their aged care entitlements. The position focuses on culturally safe engagement, advocacy, and coordination to ensure clients can effectively navigate and access appropriate aged care services.
Aboriginal candidates are strongly encouraged to apply
Candidates who have already applied for role will still be considered and do not need to reapply.
Key Responsibilities
* Build and maintain strong, respectful relationships with local Elders, older Aboriginal and Torres Strait Islander people, and their families.
* Raise awareness of aged care entitlements, options, and pathways in a culturally appropriate manner.
* Support clients to access and navigate aged care services, ensuring supports are organised, sequenced, and well-coordinated.
* Work collaboratively with the Aged Care Support Coordinator to ensure seamless client support.
* Identify local demand for aged care services and map existing services within the community.
* Identify service gaps and contribute to advocacy efforts to improve aged care access and outcomes.
* Liaise with internal ACCHO programs and external service providers to ensure integrated and holistic care.
* Advocate on behalf of clients as required to ensure their needs and preferences are respected.
Key Selection Criteria
* Demonstrated understanding of the needs of Aboriginal and Torres Strait Islander Elders and older people.
* Experience working in aged care, community services, health, or a related field.
* Strong communication and relationship-building skills, with the ability to engage respectfully with community members.
* Knowledge of the aged care system (or willingness to learn) including My Aged Care and local service pathways.
* Ability to work collaboratively as part of a multidisciplinary team.
* Strong advocacy, organisational, and coordination skills.
* Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply.
Essential
* Strong, established relationships with the local Aboriginal and Torres Strait Islander community.
* Well-developed communication and interpersonal skills, with the ability to build and maintain trusting relationships within community.
* Knowledge of the aged care landscape, or a demonstrated willingness to learn.
* Ability, or willingness to learn, to complete data entry and reporting accurately and in a timely manner.
* Demonstrated ability to cultivate professional, respectful working relationships with participants and their families.
* Proven skills in communicating in a culturally safe, appropriate, and respectful manner with community members.
* Ability to work collaboratively with staff and liaise effectively with internal and external stakeholders.
* Demonstrated commitment to confidentiality and attention to detail, with a high level of accuracy.
* Ability to work effectively both independently and as a member of a multidisciplinary team.
* Willingness and ability to travel for outreach services throughout the Goldfields region as required.
* Current Working with Children Check (Vulnerable People) and National Police Clearance (issued within the last three months).
* Current WA "C" Class Driver's Licence.
How to Apply
Please submit your resume, a cover letter addressing the selection criteria as well as National Criminal History Check Certificate (Police Clearance – valid within the last 3 months).
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