Description
Exploring your full potential and building a meaningful career is a journey grounded in leadership, accountability, and care for people. At The Westin Melbourne, we believe housekeeping is at the heart of the guest experience. As an Executive Housekeeper professional, you will be empowered to lead with purpose in a people-first environment where quality, well-being, and teamwork matter. We invest in our associates so they can turn daily operations into opportunities for growth, excellence, and pride. At The Westin Melbourne, we rise to make each day better for our guests, our communities, and each other.
About You:
* Passionate about hospitality, service excellence, and creating welcoming environments
* A confident leader who enjoys coaching, motivating, and developing teams
* Highly organised with strong attention to detail and operational standards
* Adaptable and resilient, able to thrive in a fast-paced hotel environment
* Strong communicator who builds trust across departments and levels
* Experienced in housekeeping operations, inspections, and inventory control
* Comfortable managing budgets, resources, and staffing levels to meet business demands
* Committed to fairness, inclusivity, and a positive workplace culture
* Full working rights in Australia
About the Role:
* Oversee daily housekeeping operations, ensuring guest rooms and public areas meet brand and quality standards
* Inspect guestrooms and public spaces daily, ensuring readiness and timely communication with Front Desk
* Manage room allocations, cleaning priorities, and staffing schedules in line with business needs
* Monitor inventory levels, supplies, equipment, and uniforms to support smooth operations
* Lead and supervise housekeeping shifts, ensuring compliance with policies, procedures, and safety standards
* Manage departmental budgets with a clear understanding of financial goals and cost controls
* Train, coach, and support room attendants using on-the-job training tools and ongoing development
* Foster open communication, engagement, and recognition across all shifts
* Address guest feedback, complaints, and service recovery with professionalism and care
* Promote a strong service culture focused on continuous improvement and guest satisfaction
* Support employee performance management, recognition, and progressive discipline processes
* Champion workplace safety, sustainability practices, and preventative maintenance programs
* Build strong relationships with internal stakeholders and contribute to overall hotel success
Our Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms across Marriott International properties for you, your family, and friends
* Life with the Works program offering flexible working options, sabbatical leave, and paid leave during your birthday month
* Internationally recognised training programs with ongoing development and global career opportunities
* Genuine care for associates' physical, emotional, and financial well-being through our Employee Assistance Program
* Employee Referral Incentives so you can be rewarded for working with people you know
* The opportunity to work for the largest hotel network in the world, committed to equality, diversity, and inclusion
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.