Customer Service Coordinator Role
We are seeking a meticulous, driven, and passionate customer service professional to deliver quality hearing healthcare outcomes for our clients.
* This role involves working closely with Clinicians and Hearing Technicians to gain knowledge about our products, services, competitive advantages, and government funding programs.
* The successful candidate will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
Key Responsibilities
Client-Focused Approach: Work closely with Clinicians and Hearing Technicians to deliver quality hearing healthcare outcomes for our clients.
Sales Strategies: Gain knowledge about all our products, services, competitive advantages, and government funding programs. Apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
Client Support: Provide strong interpersonal communication skills and empathy to support clients on their hearing journey.
Teamwork: Flexibility and willingness to support nearby clinics as needed.
Professional Development: Opportunities for professional development, clear career pathways, and training are available.
Requirements
* Previous administration or customer service experience in environments such as retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic is preferred.
* Higher School Certificate (HSC) or TAFE qualification.
* Advanced computer literacy skills.
Our values—trust, teamwork, innovation, and a can-do attitude—are at the core of our culture, fostering an environment where everyone can thrive and succeed.