About the Position
This is a key role in ensuring client satisfaction and revenue growth through exceptional service delivery and identifying opportunities to upsell, cross-sell, and drive sales in alignment with business goals.
Key Responsibilities:
* Client Management: Act as a point of contact for clients, handling inquiries professionally and promptly.
* Sales Focused Support: Proactively identify sales opportunities and promote new products and services based on clients' needs.
* Customer Service Excellence: Address client queries and resolve issues efficiently while maintaining high customer satisfaction.
* Sales Performance: Meet or exceed sales targets by actively promoting new products and services.
* Compliance and Safety: Uphold professional and ethical conduct, adhering to industry standards.
* Data Management: Maintain accurate client records and update CRM systems.
Requirements:
* Proven experience in customer service or sales.
* Strong communication and interpersonal skills.
* Sales-driven mindset and ability to exceed targets.
* Problem-solving skills and ability to work independently or as part of a team.
* Multitasking, prioritizing, and time management skills.
* Familiarity with CRM systems and Microsoft Office Suite.