Level 2 Support Engineer job available at growing MSP | Bendigo | Permanent | ASAP Level 2 Support EngineerGrowing Managed Service Provider Your new company A growing Managed Service Provider based in Bendigo requires a Level 2 Support Engineer to join its team for a permanent opportunity, commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. Your new role In this challenging and rewarding position, you will be responsible for: Providing 2nd level on-site & remote support for clients. Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk. Performing technical support for servers, network and hardware. Assisting with the delivery of infrastructure projects. Delivering a high level of customer service and communication. Handling escalations, whilst mentoring and training Level 1 Support Engineers. Maintaining relationships with clients. What you'll need to succeed To be successful in this role, you will have:Demonstrated experience in providing level 2 IT support.Sound knowledge of Windows OS, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.Prior experience with ConnectWise Manage / Automate, Datto backups, Confluence, HP switches, and Sophos firewalls is highly advantageous.Highly developed troubleshooting and problem-solving skills.A tertiary education in Information Technology as well as Azure, Microsoft, Sophos and VMware certifications are beneficial.Experience working within a Managed Service Provider or Consultancy.Access to a car and a valid drivers licence. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an attractive salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Catherine.OBryen@hays.com.au2873621