Empowering Vulnerable Customers: A Rewarding Career Opportunity
We are committed to providing exceptional customer service to those in need. As a Hardship Customer Support Executive, you will play a vital role in supporting customers experiencing financial difficulties.
Your key responsibilities will include:
* Engaging with financially vulnerable customers to understand their needs and develop effective solutions.
* Collaborating with Financial Counsellors to provide essential information and resources.
* Addressing the needs of individuals and families affected by financial hardship or representation by an authorized third party.
You will work closely with the Optus Specialist Care team to assess and provide long-term solution options for vulnerable customers.