OverviewWe're looking for a Customer Experience Consultant to join our team.
Permanent (full-time or part-time) hours are available, Monday to Friday, in our North West Stores.Location coverage includes Devonport, Ulverstone, Burnie, and Wynyard, with the Devonport Store as the initial commencement site.Starting base salary is $66,628, plus superannuation and the potential to earn up to a 5% bonus.Bank of us is a 100% Tasmanian owned bank focused on placing Tasmanians at the heart of banking, caring about local communities, and reinvesting profits back into the business to improve products and services for customers.As the customer face of Bank of us, you'll be part of the Customer Experience Consultant team, delivering service in-store and via telephone and digital channels to meet customers' banking transactional needs and to support their financial wellbeing through insurance and lending referrals where appropriate.For a copy of the position description, please visit our website at looking for someone who lives it, loves it, and owns it in line with our organisational values and behaviours.
You will be a team player, bring a customer focus, and be willing to learn and have fun at the same time.Don't worry if you don't meet every single requirement.
You could be the perfect fit for this role—or another opportunity at Bank of Us.In return, you'll experience a outstanding work-life balance, professional development, and a positive culture that recognises and rewards contributions.
Full on-the-job training is provided, with opportunities to pursue formal qualifications if you are interested.To apply, submit your application via Seek.com using the "Quick apply" button.
Your application should include an up-to-date resume and a covering letter detailing your interest in the role and relevant skills.
For more information, contact Bonnie Triffitt, People & Culture Specialist, on (03) 6328 4362 or email People & Culture at the provided address.ResponsibilitiesBe the customer-facing representative across North West stores, delivering in-store, telephone, and digital service with a customer-first approach.Identify and address customer needs, including referrals for insurance and lending where appropriate.Support customers' financial wellbeing and provide accurate information to help them achieve banking goals.QualificationsExperience in retail, sales, or customer-facing roles is preferred.Willingness to learn, be a team player, and uphold the bank's values and behaviours.Positive attitude and ability to build rapport with customers.Additional informationBackground screening may be required to verify suitability to work in the finance sector, in line with the Anti-Money Laundering and Counter Terrorism Financing Act.
Checks may include identity verification, reference checks, criminal history checks, credit history checks, immigration checks, verification of academic qualifications, and bankruptcy checks.We are an equal opportunity employer and value diversity in our workforce.Please avoid any fraudulent or misleading information in your application and contact process.
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📌 Retail Store Opportunity
🏢 Bank of us
📍 Devonport