Position Title
Workplace Concierge – Full Time
Business Unit
Work Dynamics – Bendigo Bank
Location
Adelaide, VIC
Reporting to
Workplace Experience Manager
Key Stakeholders
* BEN Workplace Experience Lead, BEN Group Properties, BEN Staff, JLL Account Team, Landlord Operations Team
Duties & Responsibilities
Front of House Delivery
* Serve as the first point of contact for guests, employees, and key stakeholders.
* Manage reception duties, including greeting visitors, providing access passes, and directing inquiries.
* Act as an initial contact point for new starters and ensure they feel welcome.
* Support the mailroom function for internal staff.
Client Engagement
* Implement client engagement strategies to support the national plan.
* Build relationships with employees and stakeholders to foster a positive workplace community.
* Provide timely and caring soft services that are authentic and responsive.
Communication
* Assist in implementing internal communication strategies to improve culture and employee engagement.
* Share regular event and celebration content.
* Adopt innovative communication strategies to enhance workplace experience.
Event & Activation Support
* Assist in implementing the monthly calendar of events.
* Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes.
* Support the coordination of event orders with client, team, and vendors.
* Conduct site tours highlighting spaces and activations.
Operations Management
* Ensure delivery of all operational requirements as per the client scope of works, including mail and office services.
* Follow operational procedures and performance measures to ensure consistency and reliability.
* Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures.
* Address user complaints and concerns, providing solutions and follow-up.
Employee Specifics
* Motivated self‐starter with a strong customer service orientation.
* Proactive with keen attention to detail and ability to balance multiple priorities.
* Excellent verbal and written communication skills.
* Adaptable in a fast‐paced working environment.
* Strong organizational and administration skills.
* Suitable for someone from a Retail, Hospitality or Corporate client services background.
* 1–2 years' experience in hospitality, customer service, or related field.
Performance Objectives
* Client Focus & Relationship Management – Demonstrates proactive & professional approach to customer service and stakeholder engagement; manages conflict and balances client and firm requirements.
* Problem Solving & Strategic Thinking – Capacity to deal with ambiguity, employ a quantitative approach, and propose holistic long‐term solutions suitable for multiple sites.
Key Skills
* Strong communicator with good presentation skills.
* Passion for quality and eye for detail.
* Self‐motivated, confident, and energetic.
* Ability to effectively deal with stressful situations.
* Flexible and adaptable.
* Goal‐oriented and able to meet performance targets.
* Team player with ability to cooperate and work well with others.
* Exhibits honesty and trustworthiness.
* Open to new ideas and willing to challenge the status quo.
Accommodation & Equal Opportunity
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. Please email HRSCLeaves@jll.com to request accommodation.
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