AAT Group is one of South Australia's leading providers of building repairs and restoration services to homes and businesses. We specialise in repairs to domestic and commercial property following insurable events such as fire, storm, flood, theft, impact and malicious damage.
Role Overview
We are now seeking a Claims Assistant to support our mission in delivering exceptional client and customer service, within the insurance building & restoration industry. This team orientated role focuses on the home claims process and supporting our customers in a team environment, while helping to drive regional business growth with our Estimator / Supervisor team.
Working Hours and Location
We're proud to be located in Port Lincoln, with our modern office space only 1km from the shoreline, on Mortlock Terrace. We're looking for a full-time, team player. The role is:
* Office based
* Monday-Friday
* 9:00am-5:00pm
Claims Management & Customer Focus
* Provide empathetic updates on job progress to clients and policyholders with every interaction.
* Support the claims process—collecting documentation, communicating updates, managing correspondence, and ensuring timely resolution.
* Act with integrity and accountability—clients trust us to guide them through challenging times.
Team Oversight & Coordination
* Help support the Estimator, Supervisor, and Restoration divisions to ensure customers stay well informed and job schedules stay on track.
* Provide operational support, ensuring documentation accuracy, compliance, and customer care is always top priority.
Estimation & Restoration Guidance
* Collaborate with the building and restoration estimator to validate assessments and final cost estimates using industry-standard tools and procedures.
* Ensure that estimates are accurate and clear, and communicated compassionately to customers.
Business Development & Regional Growth
* Actively build and maintain professional relationships—with insurers, adjusters, brokers, and industry networks, generating new opportunities, while also fostering our current relationships.
* Promote the company through positive representation.
* Take initiative to pursue leads, attend networking events, and build relationships in regional areas.
Qualifications & Skills
* Demonstrate experience in administration and customer service.
* Experience working in the building and/or insurance industry.
* Excellent verbal and written communication skills—with a strong track record in client satisfaction.
* Proven ability to manage staff, coach, and coordinate cross-functional teams.
* Strong organisational, multitasking, and prioritisation capabilities.
* Comfort representing the company publicly—at industry events and through formal networking.
* Technical proficiency with insurance‑related software and standard office tools.
Package Summary
Supportive environment: We work closely with you to develop your skills. We are passionate about training and development.
Reports to: Regional Assistant & our Regional Manager
Work Environment: Office-based with occasional on-site engagements with customers.
Opportunity: Regional business development and team leadership growth opportunities.
Performance Metrics: Client satisfaction, turnaround times, accuracy and growth targets.
Why Join Us?
Joining our team means you'll become a critical team member in shaping our customer-first service across our insurance building and restoration departments. You'll be encouraged to grow the region, and to foster a culture where empathy, and transparency pave the way. Your work doesn't just close claims—it rebuilds lives.
Our reputation is built on four pillars of success:
1. Teamwork
2. Reliability
3. Confidence, and
4. Positive impacts.
Customers deserve clear explanations and reliable outcomes, always delivered with empathy and respect.
If you're passionate about customer service, we would love to hear from you.
Please email your covering letter and resume to