Customer Experience Manager
Bounce is a movement that inspires movement, self-expression and human connection.
* We have 6.5 million customers across Australia & New Zealand, with 25 venues in our network.
We're a people-first company that thrives on unlocking talent, embracing individuality and shaping the future of fun and human connection.
About This Role:
This role will be at the heart of creating unforgettable experiences for our customers.
* Lead the team to deliver exceptional customer experiences.
* Drive floor safety standards.
* Manage incident response and injury management.
You'll also oversee our internal Staff Academy to support team progression and skills.
Our Values:
* Unity – we believe in teamwork and collaboration.
* Accountability – we take responsibility for our actions.
* Passion – we're driven by our love for what we do.
* Keeping it Fresh – we continuously innovate and improve.
We believe in progression, connection and impact, whether it's inspiring customers to learn new skills, creating spaces for self-expression or fostering a workplace where our team can grow, develop and make a difference.
Your Benefits:
* Career progression and growth opportunities.
* A generous bonus structure.
* Free Bounce passes.
* The Bounce Team Academy.
* A culture that celebrates you.
* Work-life balance.
* Paid parental leave.
* Recruitment referral incentives.
* Café discounts.