Transforming Customer Experience
Job Description
We're seeking a professional to provide exceptional customer service, meeting their financial needs and goals through seamless transactions, conversations, and education on digital solutions.
As a Banking Consultant, you'll work in branches, delivering high standards of customer service, ensuring satisfaction, and acting as a role model and peer coach to deliver the best possible experience.
Your day will include providing customers with a smooth branch experience, contributing to uplift in customer engagement and advocacy, actively participating in bank programs and initiatives, and taking responsibility for 'knowing your customer' from a risk perspective.
What You'll Bring
* Outstanding customer focus - retail experience is an asset
* Proficiency in using technology and digital channels
* Ability to multitask and adapt to change and ambiguity
* Willingness to work collaboratively in a team environment
* Sound understanding of compliance
* Excellent communication and interpersonal skills
Benefits
This role offers opportunities for growth and development in a collaborative team environment. As a Banking Consultant, you'll be part of a dynamic team that prioritizes customer satisfaction and continuous improvement.