Network Support Specialist
This role involves maintaining and supporting computer networks and systems.
Key Responsibilities:
* Monitor and maintain computer networks, servers, and related hardware.
* Troubleshoot network issues and respond to support tickets promptly.
* Install, configure, and support network equipment, including routers, switches, firewalls, and wireless access points.
* Ensure network security by implementing best practices and monitoring for vulnerabilities.
* Assist in network upgrades, migrations, and expansions.
* Maintain documentation related to network configurations, processes, and service records.
* Provide technical support and guidance to end-users and other IT staff.
* Collaborate with vendors and service providers for network-related services and equipment.
* Perform routine network performance tuning and backups.
* Stay updated on emerging technologies and recommend improvements.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience as a Network Support Specialist, Network Administrator, or similar role.
* Strong knowledge of networking protocols, hardware, and tools.
* Hands-on experience with Cisco or similar network equipment is a plus.
* Familiarity with network monitoring and diagnostic tools.
* Excellent problem-solving and communication skills.
* Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.