Job Overview
The primary role of a Conductor involves ensuring every train journey is conducted safely, efficiently, and with exceptional customer service.
About the Position
* Deliver superior customer experience by providing timely information and assistance to passengers both in person and via public address systems.
* Maintain the readiness of trains for service, focusing on cleanliness, functionality, and overall passenger comfort.
* Handle ticket sales, validate tickets, and offer fare guidance during operating hours.
* Manage train departures, assist with luggage handling at stations, and oversee coaches during planned and unplanned disruptions.
* Promptly report any equipment or facility issues.
* Become proactive in managing service disruptions and emergencies.
Requirements
* Exhibit a mature approach, demonstrate success in high-pressure safety environments, and commit to delivering outstanding customer experiences.
* Possess a valid Victorian Driver's License.
* Be available for shift work on a 24/7 basis.
* Display strong cash handling skills.
* Showcase excellent verbal and written communication abilities.
* Demonstrate an understanding of rules and compliance frameworks.
* Provide friendly customer service.
* Show a keen awareness of safety protocols.