**Job Number** 22149664
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Bored of traditional hotels? Then check out Aloft Perth! With its loft-inspired design and free-flowing energy, Aloft lets guests customize their stay, and celebrate the style and uniqueness of our Talent! Aloft is Different. By Design. Style at a Steal.
**About the Role**:
Reporting to the Rooms Division Manager, our Guest Service Agents are a key part of the daily hotel operations by maintaining a high level of customer service and processing front office procedures with attention to detail. Our Guest Service Agents are the "face of Aloft", dedicated to provide the very best of Aloft vibe and feel in every guest interaction.
**Your duties will include**:
- The check in and check out of hotel guests,
- Maintaining guest accounts
- Taking reservations when required
- Assisting with all guest enquiries and directing internal and external phone calls.
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
- Creating a sassy and savvy impression as an ambassador for the hotel at all times will be of utmost importance.
**Skills & Experience**:
Your skills and experience will include:
- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident
- Passionate about a career in hospitality management
**When you join our A-Lister Team, you will get access to**:
- 50% Discount at Aloft Perth
- Discounted Hotel Rates with other Marriott Hotels Worldwide
- Fantastic Team
- Great Salary
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
At Aloft Hotels we're wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We're looking for innovative self-expressers who aren't afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.