Job Description
Employer: On The Beach
Location: Noosa Heads, QLD
Tenure: Full time, permanent
Salary: $70000-$85000
About us
On The Beach is an absolute beachfront resort on Hastings Street, offering apartments and penthouses with direct beach access — steps from Noosa’s dining and retail precinct.
The role
We’re seeking a hands-on Hotel Service Manager to lead our housekeeping teams, optimise rosters to occupancy, and deliver seamless, memorable stays for our guests across a 7-day operation.
Key duties
- Lead, roster and mentor front office/concierge/housekeeping teams.
- Own guest experience: check-in/out, service recovery, VIPs and complaints.
- Drive housekeeping productivity and quality; coordinate contractors/linen.
- Maintain PMS/channel-manager accuracy; reconcile daily reports.
- Monitor KPIs (occupancy, ADR, RevPAR, CSAT) and report weekly.
- Ensure WHS, fire safety, training and incident management.
- Coordinate maintenance requests and preventative schedules.
Skills
- People leadership and coaching
- PMS & channel-manager proficiency
- Guest recovery and escalation handling
- Workforce planning & rostering
- WHS/risk awareness
- Supplier & inventory control
Qualifications and experience
- AQF Diploma (or higher) desired or at least 3 years’ relevant hotel/serviced-apartment supervisory experience
- Proven performance in 7-day resort operations and high-occupancy periods.
- Confident with Microsoft 365 and operational reporting.
Equal Prospect & Work Rights: We welcome applicants of all backgrounds.
To be considered for a role you must have unrestricted rights to work in Australia.
Only shortlisted candidates will be contacted.
Position is advertised by At Ease Solutions on behalf of On The Beach Noosa
Required Skill Profession
Other Management Occupations
📌 Hotel Services Manager
🏢 At Ease Solutions
📍 Noosa Heads