At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.
About the Role
We are looking for a Client Advisor to join our local retail store. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.
* Handle customers at the front desk. If required open door for them.
* Handle sales inquiries and contribute to the store's success.
* Be the first point of contact for the store. Greet and meet all new customers. Handle incoming and outgoing calls.
* Provide customers with the required information.
* Represent Amplifon values, mission and vision in front of the customers.
* Create customer satisfaction by maintaining good relationships, providing the right information and best quality services.
* Actively participate in revenue generation at the clinic.
* Canvass for business opportunities.
* Actively participate in promotional activities such as outreach programmes.
* Maintain seamless coordination among the sales team and audiologist.
What are we looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:
* Computer literate including basic knowledge of Outlook, Teams and OneDrive, with previous experience working on internal databases or appointment booking systems preferred.
* Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets.
* A pro‐active mindset, with a willingness to be flexible, agile and react positively to change.
* Ability to develop strong working relationships with other departments.
* Self‐motivated with the ability to work with minimal supervision and take ownership to solve problems.
* Understanding of and commitment to the Amplifon vision and values.
* Strong organisational skills, and the ability to plan and prioritise your own workload.
When you work at Amplifon you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi‐brand products and proprietary protocols. At Amplifon your success is important to us which is why we provide development opportunities and recognition programmes as well. So, if you are looking for a career that will challenge you and give you plenty of opportunities to work on exciting projects, then apply today.
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