Job Title:
Business Process Manager
About the Role:
We are seeking a motivated Business Process Manager to support a large-scale customer in Melbourne, Australia.
This is a 6-month fixed term opportunity, with a possibility of extension. The successful candidate will work in a hybrid role, splitting their time between the customer site and home.
* Active Australian Government Security Clearance (mandatory)
* Proven experience working in IT Service Management environments, ideally within Service Integration and Management (SIAM) or multi-supplier models
* Demonstrated focus on Knowledge Management – content creation, maintenance, lifecycle, and publishing
* Experience using ServiceNow or similar platforms to manage knowledge bases and document workflows
* Strong documentation skills, with the ability to write clearly and structure information effectively
* Confident communicator with experience leading meetings and stakeholder engagement
About the Opportunity:
A career-advancing opportunity for an experienced Business Process Manager to take on a key role in our team.
With a strong background in IT Service Management, you will be responsible for managing knowledge bases, documenting workflows, and providing exceptional communication skills to lead meetings and engage stakeholders.
Why This Role?
• Grow Your Career: Access new roles via our internal 'Opportunity Marketplace' careers hub and receive formal training, mentoring, vendor exam support, communities of practice, and regular development reviews.
• Flexibility: Hybrid options, flexible hours, mobility, part-time roles (customer needs permitting), and a variety of leave options to suit your needs.
• Wellbeing Matters: Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, confidential EAP, and access to Fitness Passport.
• Celebrate Together: Social events, cultural celebrations, end-of-year functions, DEI belonging events, and more.