Personal Banking Consultant - Perth Branch
Some career choices have more impact than others.
At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world — for our customers, our people, our investors, our communities, and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programs including discounted gym memberships.
International Wealth and Personal Banking (IWPB) ambition is to become Australia's #1 International Retail Bank, focusing on internationalist customers and building a progressive bank for the future. We are investing in long-term growth, including expanding our branch network and digital capabilities to deliver a premium service to our high net worth customers.
This is an entry-level banking role to expand your customer service experience. It is an excellent opportunity to make a difference and start your career with HSBC as a Personal Banking Consultant at our Perth Branch.
Your main responsibilities will include:
1. Provide a seamless end-to-end customer experience by advising on appropriate products and services.
2. Be the brand ambassador for HSBC in our branch by liaising directly with customers.
3. Introduce, promote, and assist customers with digital banking solutions to meet their needs.
4. Contribute to fulfilling customer needs by providing personal banking products and services with a customer-centric approach.
5. Manage customer feedback and inquiries effectively.
6. Participate in ongoing training and development plans.
Requirements
To be successful in this role, you will need:
* A proven track record in customer excellence gained in banking, sales, hospitality, or retail.
* The desire to develop your financial expertise and grow your career.
* Ability to understand and provide solutions to meet individual customer needs.
* A passion for delivering first-class customer service and making a difference.
* A proven ability to multitask and strong attention to detail.
* The Higher School Certificate or equivalent certification.
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, succeed together, collaborate across boundaries, take responsibility, and hold ourselves accountable. HSBC is committed to building a culture where all employees are appreciated and respected, opinions matter, and opportunities for professional growth are available in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia - https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank related to employment applications will be used in accordance with our Privacy Statement, available on our website. HSBC will never communicate with applicants via non-HSBC channels such as SMS, WhatsApp, or Facebook, so please be cautious if contacted through these channels.
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