Join to apply for the Candidate Experience Team Leader role at Adecco2 days ago Be among the first 25 applicantsJoin to apply for the Candidate Experience Team Leader role at AdeccoGet AI-powered advice on this job and more exclusive features.Ready to lead and enhance our candidate experience? Inspire and guide our team to excellence!Job SummaryLead and inspire a team of Candidate Experience ConsultantsTake the next step in your career – express your interest today!Set the tone for a collaborative and high-performing team cultureBrisbane applications consideredLead our vibrant and passionate team in providing a personalised support to our customers and develop a team to represent our client as a modern, competitive, professional, and inclusive employer of choice.Details about the ClientADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.Be you, and we’ll be better together.To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.What you’ll be doingReporting to our Candidate Experience Lead, the Candidate Experience Team Leader is responsible for leading a team of Candidate Experience Consultants to deliver and achieve the best candidate experience. This role is responsible for contributing to the delivery of a centralised, national delivery model for candidate support services to the ADF.You will:Lead a centralised team of Candidate Experience Consultants, delivering outstanding customer service to our prospective candidates, as the contemplate a career within the Australian Defence Force.Review interactions to ensure candidate experience is delivered by the Candidate Experience team to the highest possible standard, ensuring compliance standards are met in all instances.Create a culture of honesty, openness, and support within the team.Coach, develop and support team to achieve established KPIs.Build effective professional relationships with internal and external stakeholders with a focus on collective success and a solutions mindset.Maintain team performance reports, key metrics reporting, tracking of performance against team objectives/targets, reporting on candidate satisfaction, and awareness of workload to ensure team is tracking against targets, and that reporting can be provided to Candidate Experience Lead or other key stakeholders, as requested/required.Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of Defence and the DFR Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia.About youTo be successful in this role, you will have experience leading operational teams to achieve positive customer focused outcomes. Call centre leadership experience or recruitment experience is helpful but not essential for success in this role. You will be able to effectively motivate and develop your team and contribute to building a positive team culture.Your background will demonstrate:Proven leadership experience in a high-volume environmentExperience coaching and developing teams in an engaging and high performing cultureCall centre experience would be highly regarded but not essentialA passion for delivering the best possible experience to our candidatesThe drive to learn and develop, with the ability to adapt to, champion and lead changeExcellent written and verbal communication skills If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.To apply for this position, you must have the ability to obtain and maintain an Australian AGSVA security clearance.How to applyIf eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.If you need assistance during our recruitment process, please email our friendly TA team at DFRHRTalentAcquisition@adecco.com.au for a confidential conversation.To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on the 23rd of May 2025. It's important to note that applications will be reviewed and processed as they are received.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and ManagementIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Adecco by 2xGet notified about new Call Center Manager jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 month agoCustomer Service Manager - Brisbane South locationsCustomer Service Manager - 116 Queen StreetBrisbane, Queensland, Australia 3 weeks agoTeam Leader - Member Services Brisbane QLDBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoContact Center (Call Center) Operations Manager - HybridBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 years agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 days agoYatala, Queensland, Australia 4 hours agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 3 days agoUpper Mount Gravatt, Queensland, Australia 2 weeks agoRedland Bay, Queensland, Australia 5 hours agoEagle Farm, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 days agoRegional Sales Manager, Service Operations - Australia EastBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 1 week agoMilton, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 2 days agoLoganholme, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoMilton, Queensland, Australia 1 month agoGeneral Manager, Infrastructure and OperationsCleveland, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 week agoCarole Park, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoRegional Operations Manager Industrial GasesBrisbane, Queensland, Australia A$140,000.00-A$180,000.00 3 days agoWe’re unlocking community knowledge in a new way. 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