Front Office Agent Role
We are seeking a Front Office Agent to provide exceptional customer service and ensure a smooth stay for our guests. As a key member of the team, you will be responsible for welcoming guests, processing reservations, and providing personalized recommendations to enhance their experience.
Your role will involve working closely with colleagues to ensure seamless communication and efficient operations. You will also be expected to maintain accurate records and utilize property management systems to ensure scheduling and availability.
As a Front Office Agent, you will have the opportunity to work in a dynamic environment where no two days are the same. You will be expected to remain calm under pressure, think critically, and make sound decisions quickly.
Key Responsibilities:
* Provide a warm and friendly reception to guests upon arrival
* Maintain clear and courteous communication with guests, colleagues, and stakeholders
* Oversee the accurate processing of guest reservations, updates, and special requests
Requirements:
* Demonstrated background in delivering high-quality service within a hotel or hospitality environment
* Exceptional ability to articulate information clearly and effectively across various mediums
* Able to consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs
* Fully committed to a dynamic work schedule, including the ability to work weekends and public holidays
Benefits:
* Competitive remuneration package tailored to your experience and expertise
* Career development opportunities through comprehensive professional induction and ongoing training
* Exclusive discounts on accommodation, food and beverage outlets worldwide
* Generous paid leave and access to wellbeing programs
Additional Information:
We value our people as the heart of our success and offer a rewarding package designed to support your professional growth, wellbeing, and work-life balance.
Join our team and enjoy a dynamic work environment where you can thrive and succeed.