Paralegal - Claims – Western Sydney
Manage end-to-end insurance and product-related claims. Handle high-volume customer complaints with professionalism and empathy.
Conduct detailed investigations, gather supporting evidence, and assess claims in line with policies and consumer law.
Prepare accurate, well-structured submissions for Fair Trading and relevant Tribunals.
Coordinate documentation, timelines, and procedural requirements.
Support internal stakeholders through the dispute resolution process.
Provide exceptional customer service by resolving inquiries efficiently and effectively.
Maintain accurate records and ensure all documentation is compliant and up to date.
Manage workflow, prioritising tasks in a fast-paced, high-volume environment.
Perform root-cause analysis on recurring issues or complaints.
Provide insights and recommendations to reduce future claims.
Contribute to continuous improvement initiatives.
Qualifications
Paralegal or legal assistant experience, ideally within consumer law, insurance, claims, or disputes.
High attention to detail and proven analytical skills.
Ability to manage deadlines and work effectively under pressure.
Excellent written communication skills; experience preparing formal submissions.
Adaptable and organised – enjoys ticking tasks off and keeping processes moving.
Overseas-qualified lawyer or paralegal background (no practising certificate required).
Experience with Fair Trading, consumer protection matters, or Tribunal processes.
Strong working knowledge or interest in Australian consumer law.
This client is a large multinational organisation.
Attractive package.
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