Overview
Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel. Sofitel Sydney Wentworth offers a luxurious escape with 436 rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime. We are seeking ambassadors of Sofitel Luxury who will deliver exceptional service to our guests.
Why Sofitel Sydney Wentworth?
* Ideally situated in central Sydney's business and shopping districts, close to public transport (trains, metro, buses, ferries, light rail).
* Industry benefits worldwide on parking, accommodation, dining and lifestyle services from day one.
* Enhanced parental leave program.
Job Description
* Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
* Provide personalised, efficient, luxury service to all guests.
* Process check-ins and check-outs smoothly, accurately, with a welcoming and farewell impression, in line with Sofitel Standards.
* Organise guest services within Club Millésime as required ( Concierge services, Secretarial Services, Coordinating external services, Butler services as required ).
* Promote a healthy working relationship with all departments to ensure information is communicated in the best interests of guests and hotel operations.
* Ensure all details on the registration card are transferred to the guest's reservation accurately for future stays.
* Liaise with Chef/kitchen to ensure service times are adhered to.
* Ensure all mise-en-place is completed prior to guests' arrival.
* Carry out any additional duties as requested by your supervisor and/or manager.
* Any other duties as required.
Qualifications
* Education: Diploma or degree in Hospitality, Tourism, or Hotel Management (preferred).
* Technical Skills: Proficiency in hotel Property Management Systems (e.g., Opera, Fidelio, PMS); strong computer skills (MS Office, email, reservations platforms).
* Language Skills: Excellent spoken and written English; additional languages (Mandarin, Arabic, Japanese, French) highly desirable for international guests.
* Personal Attributes: Exceptional customer service and interpersonal skills; professional grooming and presentation; strong attention to detail; ability to multitask in a fast-paced environment; discretion and ability to handle VIP guests; problem-solving and calm under pressure.
Previous Experience
* Minimum 1–2 years' experience in a front office, reception, or guest service role (preferably in a luxury hotel or executive lounge).
* Experience handling VIP/club-level guests, including check-in/check-out, personalized service, and concierge-style assistance.
* Background in F&B service (e.g., lounge or club operations) is an advantage.
* Demonstrated ability to manage guest profiles, preferences, and special requests to deliver tailored service.
* Experience in cashiering, reservations, and night auditing is desirable but not essential.
Additional Information
Joining our team unlocks generous local, national and international industry benefits on accommodation, dining, travel, wellbeing and more. Benefits include discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and opportunities for ongoing development as you learn from industry experts with Accor, a leader in hospitality. We care about your success and growth with us. If this sounds like the right opportunity, we invite you to apply.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
#J-18808-Ljbffr