Position Overview
In the light of practice growth and restructure, we are hiring another Medical-Admin Receptionist. As a first point of contact for clients and visitors, this role is important to providing a professional and welcoming environment. Importantly, the primary focus will be supporting the team in providing smooth day-to-day operations through reception duties, appointment scheduling, client service, and a variety of administrative tasks.
Key Responsibilities
Reception & Client Service
* Greet clients and visitors warmly and professionally, creating a welcoming environment.
* Manage incoming phone calls, emails, and client inquiries in a courteous and timely manner.
* Manage client scheduling, reminder calls, and calendar management for clinicians.
* Handle billing and payment processing, including Medicare, NDIS claims, and private health insurance.
* Maintain confidentiality and discretion when handling sensitive client information.
Administration & Support
* Assist with administrative duties as needed.
* Perform data entry and assist with general office tasks.
Team Support & Communication
* Work closely with clinical staff to ensure smooth coordination between reception and clinical services.
* Communicate professionally with staff, clients, and visitors to maintain a positive working environment.
Key Qualities & Attributes
The ideal candidate will demonstrate:
* A strong client service focus with a professional, empathetic, and approachable demeanor.
* Excellent organizational skills, including the ability to manage appointments and prioritize tasks.
* High attention to detail, particularly in scheduling, billing, and maintaining client records.
* A collaborative and positive attitude, promoting a friendly, team-oriented atmosphere.
* Clear, confident communication skills, both written and verbal.
* A warm, engaging personality that supports both clients and staff in a positive manner.
Essential Experience & Skills
* Prior experience in a medical or allied health receptionist role.
* Familiarity with Medicare, NDIS, and private health billing processes.
* Proficiency in Microsoft Office and general IT systems.
* High commitment to confidentiality, professionalism, and ethical standards.
Desirable Experience
* Experience in a busy multidisciplinary medical or healthcare environment.
* Experience in handling client inquiries and delivering excellent customer service in a healthcare setting.
Selection Criteria
* Experience and Skills: Minimum 2 years prior experience as outlined above
* Client Relations: A reliable, professional, and client-focused approach to all tasks.
* Communication Skills: Strong verbal and written communication with a warm and friendly demeanor.
* Organizational Skills: Proven ability to manage multiple tasks, prioritize effectively, and keep things organized.
* Team Support: Ability to work as part of a team and contribute to a positive workplace culture.
Position Type: Permanent, Full-time
Reporting To: Admin Support Coordinator
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Application Process
To apply for this position, it is important to submit the following:
* Cover Letter: Specifically addressing the essential experience and selection criteria above.
* Curriculum Vitae (CV): Detailing your professional experience and qualifications.
* Photo: Optional, but preferred for ease of reference.
Contact Information
For further information about EduCare and MindCare, visit our websites EduCare and MindCare. For inquiries about the position, please contact Dr Bruce R Youlden via email at or by mobile at
Note: Only shortlisted candidates will be contacted. Thank you for your interest