Are you an experienced hospitality professional looking to earn some extra $$$ during the festive season (with the potential for longer term employment)?
Do you take pride in creating a welcoming and enjoyable environment for members and guests by delivering an exceptional guest experience?
Are you motivated by the opportunity to work in a dynamic and fast-paced hospitality setting, where adaptability, problem solving and teamwork are key to ensuring an efficient service experience?
Are you looking for a role with flexible hours so you can work in harmony with your other life commitments?
Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh.
Renowned for our dedication to our purpose 'proudly supporting our members, community & environment', our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.
Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.
Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.
Purpose
Seasonal Casual Frontline Service Teammembers play a vital role in delivering exceptional, friendly and efficient service across areas of club operations, including food & beverage, events and gaming.
This role is perfect for experienced hospitality professionals who value flexibility, professionalism and the opportunity to create memorable experiences within a safe, enjoyable and inclusive environment, for our members and guests.
What You'll Be Doing
Food and Beverage Service
Greet and serve members and guests in a professional, friendly manner
Take food and drink orders, process payments and deliver orders promptly
Assist with bar service, including preparing and serving alcoholic and non-alcoholic beverages
Clear and reset tables, ensuring cleanliness and adherence to hygiene standards
Gaming Operations
Assist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelines
Refill and clean gaming machines, ensuring smooth operations
Monitor gaming areas for responsible gambling compliance in alignment with laws and club policies
Provide guidance on the club's self-exclusion program and elevate issues as needed
Take food and drink orders from gaming patrons, process payments and deliver orders promptly
Cash Handling and Transactions
Accurately handle cash, EFTPOS, and other forms of payment
Perform end-of-shift reconciliations and maintain transaction records
Operate POS systems efficiently
Customer Service
Respond to member and guest inquiries promptly and courteously
Handle complaints or disputes professionally, escalating as required
Maintain knowledge of club events, promotions, and services to assist patrons effectively
General Duties
Monitor the cleanliness and safety of all public areas
Assist with club promotions and events
Follow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherence
Requirements
What You'll Bring
Agile, resilient and flexible
Strong customer service and communication skills
Ability to work collaboratively in a team environment
Ability to be self-motivated and action oriented
Attention to detail and commitment to maintaining high standards
Adaptability and a proactive approach to problem-solving
Awareness of and adherence to responsible gambling and RSA regulations
Qualifications And Certifications
Experience in hospitality, gaming, or a similar environment (essential)
Current RSA (Responsible Service of Alcohol) certification (essential)
Current RCG (Responsible Conduct of Gambling) certification (essential)
Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable)
Working With Children Check (desirable)
First Aid Certificate (desirable)
Benefits
What We Offer
A chance to be part of a great team and workplace culture
Comprehensive training and development opportunities
A positive, welcoming team environment
Staff meal discounts
On-the-job learning with chances to grow
Uniform provided
Employee Wellbeing Program supported by our Wellbeing Mentor
Generous family leave conditions
Staff Discounts
EAP with free 24-hour counselling
Volunteering opportunities
If you're someone who can work consistently, particularly during our peak days — Thursday – Sunday, who thrives in a team-oriented environment and is passionate about delivering exceptional service, we'd love to hear from you
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