Role Summary
A Client Services Officer is required to provide specialist knowledge and support to University staff and students for information and technology services. The successful candidate will work closely with their team to ensure the delivery of high-quality service to the University community.
About the Role
The Client Services Officer provides technical expertise and assistance to clients, ensuring that their needs are met efficiently and effectively. This involves troubleshooting technical issues, providing guidance on IT systems and services, and collaborating with colleagues to deliver exceptional customer service.
Key Responsibilities
* Providing technical support and assistance to clients via various communication channels.
* Troubleshooting technical issues and resolving problems in a timely and efficient manner.
* Collaborating with colleagues to deliver high-quality customer service and support.
* Maintaining accurate records and documentation of client interactions and technical issues.
Requirements
To be successful in this role, you will have a high level of organisational and problem-solving skills, excellent interpersonal and communication skills, and the ability to apply technology effectively to meet client needs. You will also enjoy working in a team environment within a client-focused area.
Benefits
This role offers a range of benefits, including:
* A competitive salary package.
* Ongoing training and professional development opportunities.
* A supportive and collaborative team environment.
* The opportunity to make a real difference in the lives of our clients.
About Us
We are a dynamic and innovative organisation dedicated to delivering exceptional customer service and support. Our team is passionate about making a positive impact and we are committed to fostering a culture of excellence and collaboration. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we encourage you to apply.