**Alfred Health**
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Full Time, 80 Hours + ADO**:
- ** Managers and Administrative Worker Grade 5 ($96k - $130k)**:
- ** 5 Weeks Annual Leave + 13 ADO's, Salary Packaging & Novated Leasing**
**About the team**
The Financial Services Department provides a wide range of financial and related services to all areas of Alfred Health. Financial Services include financial accounting and compliance, finance business partnering (inc management accounting), financial analysis, decision support and transactional services (including Accounts Payable, Accounts Receivable and Revenue Services (Billing and Patient Billing Liaison). The department also acts as an expert trusted advisor by understanding the broader internal and external environment and providing leadership to Alfred Health as well as the broader Health Sector.
**About the role**
Revenue Services is a customer focused department and the Patient Liaison Officer (PLO) is the intermediary link between Revenue Services and the patient, family or carer. It is a customer service focused role and is responsible for providing patients, relatives, carers and staff with relevant information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Department of Veteran Affairs (DVA) and Medicare Ineligible.
The Patient Liaison Officer (PLO) Manager provides leadership/support to the broader Patient Liaison Team to increase the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and upfront fees in a timely, accurate and transparent way across Alfred Health.
**Skills & Experience**
- Relevant tertiary qualifications or extensive team management experience
- Leadership experience in a highly complex transactional environment, managing high performing teams
- Demonstrated ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks.
- Leadership experience in a highly complex transactional environment, managing high performing teams
- Applied knowledge of the Commonwealth and State legislative and policy framework (including National Health Reform Agreement) relating to funding of health care in Australia.
- Knowledge and proven practical experience of current/emerging trends, models, risks and opportunities across Health to provide advice and to enable effective informed decision making.
- Demonstrated expertise of revenue operations including various transactional and clinical systems such as iPM, Cerner, PBRC
- Demonstrated ability to recognise shared agendas, initiate action and lead cross functional engagement, collaboration and/or consultation to share information, jointly solve complex problems and achieve shared outcomes.
- Experience translating organisational vision and strategy into operational plans and goals including effective performance indicators and accountability for results.
- Extensive practical experience and in depth knowledge of successful change management and implementing improvement practices in an environment of continuous change.
- Successful record of identifying system blockages or revenue opportunities and developing and implementing appropriate strategies to address or capitalise on them.
- Demonstrated experience in high level analysis and effective/meaningful communication of financial reports and data.
- Demonstrated ability to establish and maintain productive working relationships within and beyond organisational boundaries.
- Demonstrated commitment to a high level of customer service.
**Benefits**
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance
- On-site car & bike parking opportunities, Deducted Pre-Tax
- Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children's Services
If applicable, specify specific requirements that you require in the cover letter or CV.
**Applications Close: 11pm AEST, Wednesday 3rd July**
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, healt