Telephony Engineer Wanted
We are seeking a skilled AVAYA Telephony Engineer to join our IT and telecommunications team.
About the Role
The ideal candidate will have solid hands‑on experience with Avaya Aura, along with a strong understanding of VoIP systems, call routing, and unified communications.
* Monitor system performance, troubleshoot issues, and ensure high availability of voice infrastructure.
* Collaborate with IT, security, and network teams to ensure integration and compatibility across platforms.
* Provide support for VoIP deployments, call flows, IVR, voicemail, SIP trunking, and call recording systems.
* Respond to and resolve user support tickets related to telephony services.
* Maintain system documentation, including configuration records, change logs, and troubleshooting guides.
* Ensure systems meet security and compliance standards; assist with audits as required.
* Stay up to date with the latest developments in AVAYA technologies and telephony best practices.
Requirements
The successful candidate will have:
* Proven experience working with Avaya Aura or Avaya IP Office platforms.
* A minimum 2–3 years of experience working with Avaya systems is required.
* Solid understanding of VoIP protocols (e.g., SIP, H.323) and telephony infrastructure.
* Familiarity with security principles as they relate to VoIP systems (encryption, secure trunking, etc.).
* Excellent communication and interpersonal skills with the ability to explain technical issues to non‑technical users.
* Strong problem‑solving skills and ability to work independently or as part of a team.
* Experience with system backups, patching, and disaster recovery planning for telephony environments.
Preferred Qualifications
Experience with call center integrations, CTI, or CRM integrations would be an advantage, as would familiarity with other unified communications platforms or cloud-based solutions.