Job Title: Customer Care Consultant
This role involves interacting with customers via various channels, providing support and resolving non-routine problems related to clients' products or services.
Key Responsibilities:
* Serve as the primary point of contact for members, offering clear guidance on superannuation.
* Provide personalized support through multiple channels, including voice, web chat, apps, and social media.
* Navigate complex systems and knowledge bases with ease.
* Maintain confidentiality and professionalism while being approachable and positive.
Requirements:
* Possess strong communication skills and natural empathy.
* Show technical aptitude and ability to quickly adapt to new systems.
* Demonstrate goal-oriented problem-solving skills and thrive in fast-paced environments.
What We Offer:
* A permanent position with opportunities for career advancement.
* Exclusive discounts with leading brands.
* Complimentary parking and a vibrant office atmosphere.
* Recognition programs celebrating your achievements.
* An award-winning workplace focused on purpose, passion, and people.
Applicant Guidelines:
* Must be at least 18 years old.
* Hold full working rights in Australia.
* Be able to complete background and police checks.
Work Environment:
We are committed to creating an inclusive and supportive work environment that values diversity in all forms. We invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
We strive to ensure that any necessary adjustments during the recruitment process are accommodated.
We welcome you to discuss any necessary support or adjustments you may need during the recruitment or employment process.
We value equity, diversity, and inclusion in our workplace.
Employment Details:
* Full-time onsite role.
* Located at our Robina delivery centre.
* Language requirements: English.